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CareRank

Southern Cross Care St Francis Residential Aged Care

122 Hyatts Road, Plumpton NSW 2761 · Southern Cross Care (NSW & ACT) Limited · Not-for-profit · 50 places

Below Average: it ranks above 17% of rated homes in Australia. Its strongest part is compliance & safety (100) and its weakest is value for money (10).

CareRankRatings period
Feb 2026

Southern Cross Care St Francis Residential Aged Care

Plumpton NSW · Not-for-profit · 50 places

1
Below Average

Ranks above 17% of rated homes in Australia.

2
What makes up the scoreScoreWeight
Residents' experience
7130%
Compliance & safety
10025%
Staffing
3920%
Quality measures
9215%
Value for money
1010%
3Government Star Rating
Australian Government, as published4 of 5
4
Room pricefrom $630,960 deposit or $142 a day

Sources: Australian Government Star Ratings, My Aged Care, Aged Care Quality and Safety Commission.

Every figure

Everything behind the label

Six sheets, printed the same way for every home. Each one names where its figures come from.

The verdict

Below Average. "Ranks above 17%" means this home scored higher than 17 of every 100 rated homes in Australia.

Tiers: Below Average is the bottom 20% of rated homes, Good 20 to 49%, Very Good 50 to 79%, Excellent the top 20%.

Source: CareRank's calculation from Australian Government data, February 2026. How the score works

The working

Five parts, each scored out of 100 and weighted. 5 of 5 have published data for this home. Here's what feeds each one. In the measure bars, the filled bar is this home and the upright tick is the national average.

Residents' experience

30% of the score

71 out of 100
Residents' survey, this home against the national average
MeasureThis homeNational average
Residents' surveyAnswers of "always" or "most of the time" in the government's survey of residents. Higher is better.71%Worse than average89.2%

Compliance & safety

25% of the score

100 out of 100

Starts from the government's compliance rating (5 of 5 stars), less points for any sanction or notice of non-compliance. See the regulator's record.

Staffing

20% of the score

39 out of 100

Built from the government's staffing rating (3 of 5 stars) and registered nurse time.

Registered nurse time, this home against the national average
MeasureThis homeNational average
Registered nurse timeMinutes of care from a registered nurse, per resident per day. Higher is better.50 minWorse than average51.4 min

Quality measures

15% of the score

92 out of 100

Built from four clinical measures in the government's Star Ratings data. Each is scored against the full range of homes, from best to worst, rather than against the average, so a home can score fairly well here while some of its measures are worse than average.

Clinical quality measures, this home against the national average
MeasureThis homeNational average
FallsResidents who had one or more falls. Lower is better.25%Better than average31.3%
Major injury from a fallResidents seriously hurt in a fall. Lower is better.0%Better than average1.6%
Pressure injuriesResidents with a pressure injury (a bed sore). Lower is better.0%Better than average0.6%
Unplanned weight lossResidents who lost a lot of weight without meaning to. Lower is better.3%Better than average6.9%
Also published, not part of the score
Other published measures, this home against the national average
MeasureThis homeNational average
Restrictive practicesResidents who were restrained or restricted at least once. Lower is better.16%Better than average20.7%
Nine or more medicinesResidents prescribed nine or more medicines at once. Lower is better.48%Worse than average35.6%

Value for money

10% of the score

10 out of 100

Weighs the other four parts against the home's typical room deposit, so a strong home at a modest price scores higher. See room prices.

Source: Australian Government Star Ratings data, February 2026. National averages are across homes with published data.

Government Star Rating

Published by the Australian Government. We print it exactly as published, separately from the CareRank rating, so you can check one against the other.
Overall4 of 5
Residents' experience
3 of 5
Compliance
5 of 5
Staffing
3 of 5
Quality measures
5 of 5

Source: Australian Government Star Ratings for residential aged care, February 2026.

Room prices

Each room can be paid for as a lump-sum refundable deposit (RAD), as a daily payment (DAP), or a mix of the two. These are accommodation prices only: care fees are extra. RAD vs DAP, explained
Room pricefrom $630,960 deposit or $142 a day
Room prices at Southern Cross Care St Francis Residential Aged Care
RoomDeposit (RAD)or a day (DAP)
Single room + private ensuiteSingle room + ensuite$630,960$142

Source: Accommodation prices published on My Aged Care.

Regulator's record

No sanctions or notices of non-compliance are recorded for this home in the government's latest Star Ratings data (February 2026).

Source: Aged Care Quality and Safety Commission decisions, as recorded in the Star Ratings data (February 2026). The Commission publishes its full reports at agedcarequality.gov.au.

Location

122 Hyatts Road, Plumpton NSW 2761
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This home Nearest homes

Suburb
Plumpton NSW 2761
Provider
Southern Cross Care (NSW & ACT) Limited
Sector
Not-for-profit
Places
50 approved places

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