Privacy Policy

Overview

CareRank Australia ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you use our website at carerank.com.au.

We believe in transparency and minimal data collection. We only collect information that helps us improve your experience on our site.

Information We Collect

We collect minimal information to operate and improve our service:

• Usage data: We use analytics to understand how visitors use our site, including pages visited, time spent, and general geographic location (country/state level). This helps us improve the service.
• Device information: Basic technical information such as browser type, device type, and screen size to ensure our site displays correctly.
• Preferences: If you customise ranking weights or add facilities to compare, we store these preferences locally in your browser so they persist between visits.
• Enquiries: If you send an enquiry, we collect your name, email, phone number, timeline and anything you tell us about care needs so that someone from CareRank can contact you about your enquiry. We don't pass your details to a facility or provider without asking you first. This information is stored securely and only used for the purpose of your enquiry.

What We Don't Collect

We do not:

• Require you to create an account or log in to browse facilities
• Sell or share your data with third parties for marketing purposes
• Track you across other websites
• Store health or medical information about care recipients

Cookies and Local Storage

We use cookies and local storage for the following purposes:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use the site (via Google Analytics)
• Preference storage: Your ranking weight preferences and comparison selections are stored in your browser's local storage

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

How We Use Information

We use the information we collect to:

• Provide and maintain our aged care facility comparison service
• Understand how visitors use our site so we can improve it
• Remember your preferences between visits
• Process and respond to enquiries about aged care facilities
• Ensure our site works correctly on different devices and browsers
• Detect and prevent technical issues

Third-Party Services

We use the following third-party services:

• Google Analytics: To understand site usage patterns. Google Analytics collects anonymised data about your visit. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Hosting provider: Our website is hosted on secure servers. The hosting provider may collect standard server logs (IP addresses, access times) for security and operational purposes.

Data Sources

The aged care facility data displayed on CareRank is sourced from publicly available Australian Government datasets, including the Australian Institute of Health and Welfare (AIHW), the Aged Care Quality and Safety Commission, and My Aged Care. We do not collect or display private information about residents or staff of aged care facilities.

Data Security

We take reasonable measures to protect the information collected through our site. Our website uses HTTPS encryption to secure data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

• Access any personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of analytics tracking

Since we collect minimal data and don't require accounts for browsing, in most cases there's no personal information for us to provide or delete. Your browser-stored preferences can be cleared through your browser settings. If you've submitted an enquiry, you can contact us to request deletion.

Changes to This Policy

We may update this privacy policy from time to time. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: info@carerank.com.au