Skip to main content
CareRank

Marco Polo Woonona Care Services

11 Watergum Way, Woonona NSW 2517 · Illawarra Retirement Trust · Not-for-profit · 168 places

Below Average: it ranks above 2% of rated homes in Australia. Its strongest part is quality measures (81) and its weakest is value for money (7).

CareRankRatings period
Feb 2026

Marco Polo Woonona Care Services

Woonona NSW · Not-for-profit · 168 places

1
Below Average

Ranks above 2% of rated homes in Australia.

2
What makes up the scoreScoreWeight
Residents' experience
7630%
Compliance & safety
8025%
Staffing
3820%
Quality measures
8115%
Value for money
710%
3Government Star Rating
Australian Government, as published3 of 5
4
Room pricefrom $596,998 deposit or $134 a day

Sources: Australian Government Star Ratings, My Aged Care, Aged Care Quality and Safety Commission.

Every figure

Everything behind the label

Six sheets, printed the same way for every home. Each one names where its figures come from.

The verdict

Below Average. "Ranks above 2%" means this home scored higher than 2 of every 100 rated homes in Australia.

Tiers: Below Average is the bottom 20% of rated homes, Good 20 to 49%, Very Good 50 to 79%, Excellent the top 20%.

Source: CareRank's calculation from Australian Government data, February 2026. How the score works

The working

Five parts, each scored out of 100 and weighted. 5 of 5 have published data for this home. Here's what feeds each one. In the measure bars, the filled bar is this home and the upright tick is the national average.

Residents' experience

30% of the score

76 out of 100
Residents' survey, this home against the national average
MeasureThis homeNational average
Residents' surveyAnswers of "always" or "most of the time" in the government's survey of residents. Higher is better.76%Worse than average89.2%

Compliance & safety

25% of the score

80 out of 100

Starts from the government's compliance rating (4 of 5 stars), less points for any sanction or notice of non-compliance. See the regulator's record.

Staffing

20% of the score

38 out of 100

Built from the government's staffing rating (3 of 5 stars) and registered nurse time.

Registered nurse time, this home against the national average
MeasureThis homeNational average
Registered nurse timeMinutes of care from a registered nurse, per resident per day. Higher is better.43 minWorse than average51.4 min

Quality measures

15% of the score

81 out of 100

Built from four clinical measures in the government's Star Ratings data. Each is scored against the full range of homes, from best to worst, rather than against the average, so a home can score fairly well here while some of its measures are worse than average.

Clinical quality measures, this home against the national average
MeasureThis homeNational average
FallsResidents who had one or more falls. Lower is better.38%Worse than average31.3%
Major injury from a fallResidents seriously hurt in a fall. Lower is better.0%Better than average1.6%
Pressure injuriesResidents with a pressure injury (a bed sore). Lower is better.1%Worse than average0.6%
Unplanned weight lossResidents who lost a lot of weight without meaning to. Lower is better.6%Better than average6.9%
Also published, not part of the score
Other published measures, this home against the national average
MeasureThis homeNational average
Restrictive practicesResidents who were restrained or restricted at least once. Lower is better.7%Better than average20.7%
Nine or more medicinesResidents prescribed nine or more medicines at once. Lower is better.47%Worse than average35.6%

Value for money

10% of the score

7 out of 100

Weighs the other four parts against the home's typical room deposit, so a strong home at a modest price scores higher. See room prices.

Source: Australian Government Star Ratings data, February 2026. National averages are across homes with published data.

Government Star Rating

Published by the Australian Government. We print it exactly as published, separately from the CareRank rating, so you can check one against the other.
Overall3 of 5
Residents' experience
3 of 5
Compliance
4 of 5
Staffing
3 of 5
Quality measures
3 of 5

Source: Australian Government Star Ratings for residential aged care, February 2026.

Room prices

Each room can be paid for as a lump-sum refundable deposit (RAD), as a daily payment (DAP), or a mix of the two. These are accommodation prices only: care fees are extra. RAD vs DAP, explained
Room pricefrom $596,998 deposit or $134 a day
Room prices at Marco Polo Woonona Care Services
RoomDeposit (RAD)or a day (DAP)
Value Single Shared EnsuiteSingle room + shared bathroom$596,998$134
Deluxe RoomSingle room + ensuite$735,341$165
Premium RoomSingle room + ensuite$735,341$165
Value Single SuiteSingle room + ensuite$735,341$165
Platinum RoomSingle room + ensuite$825,123$185
Superior SuiteSingle room + ensuite$844,530$190

Source: Accommodation prices published on My Aged Care.

Regulator's record

No sanctions or notices of non-compliance are recorded for this home in the government's latest Star Ratings data (February 2026).

Source: Aged Care Quality and Safety Commission decisions, as recorded in the Star Ratings data (February 2026). The Commission publishes its full reports at agedcarequality.gov.au.

Location

11 Watergum Way, Woonona NSW 2517
Loading map…

This home Nearest homes

Suburb
Woonona NSW 2517
Provider
Illawarra Retirement Trust
Sector
Not-for-profit
Places
168 approved places

Homes nearby, on the same label.

The closest homes, nearest first, printed the same way. Add up to four to your comparison and read them side by side.

All homes in Woonona

  • Anglicare Eileen Armstrong House

    Woonona NSW · 0.9 km

    Excellent

    Ranks above 95%

    Residents' experience
    89
    Compliance & safety
    100
    Staffing
    38
    Quality measures
    92
    Value for money
    No data
    Govt Star Rating
    Room priceNot published

  • IRT Woonona

    Woonona NSW · 0.9 km

    Good

    Ranks above 44%

    Residents' experience
    90
    Compliance & safety
    100
    Staffing
    38
    Quality measures
    80
    Value for money
    10
    Govt Star Rating
    Room pricefrom $630,960 deposit

  • Illawarra Diggers

    Corrimal NSW · 2.0 km

    Below Average

    Ranks above 14%

    Residents' experience
    88
    Compliance & safety
    100
    Staffing
    26
    Quality measures
    74
    Value for money
    5
    Govt Star Rating
    Room pricefrom $582,442 deposit

  • IRT Tarrawanna Care Centre

    Tarrawanna NSW · 3.9 km

    Good

    Ranks above 25%

    Residents' experience
    84
    Compliance & safety
    100
    Staffing
    38
    Quality measures
    78
    Value for money
    8
    Govt Star Rating
    Room pricefrom $735,341 deposit