Skip to main content
CareRank

Ozcare Mackay

15 Charlotte Street, West Mackay QLD 4740 · Ozcare · Not-for-profit · 120 places

Below Average: it ranks above 12% of rated homes in Australia. Its strongest part is residents' experience (89) and its weakest is value for money (9).

CareRankRatings period
Feb 2026

Ozcare Mackay

West Mackay QLD · Not-for-profit · 120 places

1
Below Average

Ranks above 12% of rated homes in Australia.

2
What makes up the scoreScoreWeight
Residents' experience
8930%
Compliance & safety
8025%
Staffing
3920%
Quality measures
8215%
Value for money
910%
3Government Star Rating
Australian Government, as published4 of 5
4
Room pricefrom $630,960 deposit or $142 a day

Sources: Australian Government Star Ratings, My Aged Care, Aged Care Quality and Safety Commission.

Every figure

Everything behind the label

Six sheets, printed the same way for every home. Each one names where its figures come from.

The verdict

Below Average. "Ranks above 12%" means this home scored higher than 12 of every 100 rated homes in Australia.

Tiers: Below Average is the bottom 20% of rated homes, Good 20 to 49%, Very Good 50 to 79%, Excellent the top 20%.

Source: CareRank's calculation from Australian Government data, February 2026. How the score works

The working

Five parts, each scored out of 100 and weighted. 5 of 5 have published data for this home. Here's what feeds each one. In the measure bars, the filled bar is this home and the upright tick is the national average.

Residents' experience

30% of the score

89 out of 100
Residents' survey, this home against the national average
MeasureThis homeNational average
Residents' surveyAnswers of "always" or "most of the time" in the government's survey of residents. Higher is better.89%Worse than average89.2%

Compliance & safety

25% of the score

80 out of 100

Starts from the government's compliance rating (4 of 5 stars), less points for any sanction or notice of non-compliance. See the regulator's record.

Staffing

20% of the score

39 out of 100

Built from the government's staffing rating (3 of 5 stars) and registered nurse time.

Registered nurse time, this home against the national average
MeasureThis homeNational average
Registered nurse timeMinutes of care from a registered nurse, per resident per day. Higher is better.52 minBetter than average51.4 min

Quality measures

15% of the score

82 out of 100

Built from four clinical measures in the government's Star Ratings data. Each is scored against the full range of homes, from best to worst, rather than against the average, so a home can score fairly well here while some of its measures are worse than average.

Clinical quality measures, this home against the national average
MeasureThis homeNational average
FallsResidents who had one or more falls. Lower is better.24%Better than average31.3%
Major injury from a fallResidents seriously hurt in a fall. Lower is better.2%Worse than average1.6%
Pressure injuriesResidents with a pressure injury (a bed sore). Lower is better.1%Worse than average0.6%
Unplanned weight lossResidents who lost a lot of weight without meaning to. Lower is better.4%Better than average6.9%
Also published, not part of the score
Other published measures, this home against the national average
MeasureThis homeNational average
Restrictive practicesResidents who were restrained or restricted at least once. Lower is better.32%Worse than average20.7%
Nine or more medicinesResidents prescribed nine or more medicines at once. Lower is better.51%Worse than average35.6%

Value for money

10% of the score

9 out of 100

Weighs the other four parts against the home's typical room deposit, so a strong home at a modest price scores higher. See room prices.

Source: Australian Government Star Ratings data, February 2026. National averages are across homes with published data.

Government Star Rating

Published by the Australian Government. We print it exactly as published, separately from the CareRank rating, so you can check one against the other.
Overall4 of 5
Residents' experience
4 of 5
Compliance
4 of 5
Staffing
3 of 5
Quality measures
4 of 5

Source: Australian Government Star Ratings for residential aged care, February 2026.

Room prices

Each room can be paid for as a lump-sum refundable deposit (RAD), as a daily payment (DAP), or a mix of the two. These are accommodation prices only: care fees are extra. RAD vs DAP, explained
Room pricefrom $630,960 deposit or $142 a day
Room prices at Ozcare Mackay
RoomDeposit (RAD)or a day (DAP)
Single room + ensuite with private balconySingle room + ensuite$630,960$142

Source: Accommodation prices published on My Aged Care.

Regulator's record

No sanctions or notices of non-compliance are recorded for this home in the government's latest Star Ratings data (February 2026).

Source: Aged Care Quality and Safety Commission decisions, as recorded in the Star Ratings data (February 2026). The Commission publishes its full reports at agedcarequality.gov.au.

Location

15 Charlotte Street, West Mackay QLD 4740
Loading map…

This home Nearest homes

Suburb
West Mackay QLD 4740
Provider
Ozcare
Sector
Not-for-profit
Places
120 approved places

Homes nearby, on the same label.

The closest homes, nearest first, printed the same way. Add up to four to your comparison and read them side by side.

All homes in West Mackay

  • Francis Of Assisi Home

    West Mackay QLD · 1.1 km

    Very Good

    Ranks above 79%

    Residents' experience
    93
    Compliance & safety
    100
    Staffing
    13
    Quality measures
    88
    Value for money
    No data
    Govt Star Rating
    Room priceNot published

  • Blue Care Mackay Homefield Aged Care Facility

    Mackay QLD · 1.8 km

    Not yet rated

    Residents' experience
    No data
    Compliance & safety
    No data
    Staffing
    No data
    Quality measures
    No data
    Value for money
    No data
    Govt Star RatingNot published
    Room priceNot published

  • Glenella Care

    Glenella QLD · 4.2 km

    Not yet rated

    Residents' experience
    No data
    Compliance & safety
    No data
    Staffing
    No data
    Quality measures
    No data
    Value for money
    No data
    Govt Star RatingNot published
    Room pricefrom $364,021 deposit

  • Good Shepherd Lodge

    Mackay QLD · 4.3 km

    Excellent

    Ranks above 100%

    Residents' experience
    85
    Compliance & safety
    100
    Staffing
    No data
    Quality measures
    90
    Value for money
    No data
    Govt Star RatingNot published
    Room priceNot published