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CareRank

The Heights Donvale

39-41 Mitcham Road, Donvale VIC 3111 · TLC Melbourne Pty Ltd · For-profit · 94 places

Below Average: it ranks above 15% of rated homes in Australia. Its strongest part is compliance & safety (100) and its weakest is value for money (8).

CareRankRatings period
Feb 2026

The Heights Donvale

Donvale VIC · For-profit · 94 places

1
Below Average

Ranks above 15% of rated homes in Australia.

2
What makes up the scoreScoreWeight
Residents' experience
8630%
Compliance & safety
10025%
Staffing
2620%
Quality measures
7815%
Value for money
810%
3Government Star Rating
Australian Government, as published3 of 5
4
Room pricefrom $533,924 deposit or $120 a day

Sources: Australian Government Star Ratings, My Aged Care, Aged Care Quality and Safety Commission.

Every figure

Everything behind the label

Six sheets, printed the same way for every home. Each one names where its figures come from.

The verdict

Below Average. "Ranks above 15%" means this home scored higher than 15 of every 100 rated homes in Australia.

Tiers: Below Average is the bottom 20% of rated homes, Good 20 to 49%, Very Good 50 to 79%, Excellent the top 20%.

Source: CareRank's calculation from Australian Government data, February 2026. How the score works

The working

Five parts, each scored out of 100 and weighted. 5 of 5 have published data for this home. Here's what feeds each one. In the measure bars, the filled bar is this home and the upright tick is the national average.

Residents' experience

30% of the score

86 out of 100
Residents' survey, this home against the national average
MeasureThis homeNational average
Residents' surveyAnswers of "always" or "most of the time" in the government's survey of residents. Higher is better.86%Worse than average89.2%

Compliance & safety

25% of the score

100 out of 100

Starts from the government's compliance rating (5 of 5 stars), less points for any sanction or notice of non-compliance. See the regulator's record.

Staffing

20% of the score

26 out of 100

Built from the government's staffing rating (2 of 5 stars) and registered nurse time.

Registered nurse time, this home against the national average
MeasureThis homeNational average
Registered nurse timeMinutes of care from a registered nurse, per resident per day. Higher is better.40 minWorse than average51.4 min

Quality measures

15% of the score

78 out of 100

Built from four clinical measures in the government's Star Ratings data. Each is scored against the full range of homes, from best to worst, rather than against the average, so a home can score fairly well here while some of its measures are worse than average.

Clinical quality measures, this home against the national average
MeasureThis homeNational average
FallsResidents who had one or more falls. Lower is better.30%Better than average31.3%
Major injury from a fallResidents seriously hurt in a fall. Lower is better.2%Worse than average1.6%
Pressure injuriesResidents with a pressure injury (a bed sore). Lower is better.1%Worse than average0.6%
Unplanned weight lossResidents who lost a lot of weight without meaning to. Lower is better.8%Worse than average6.9%
Also published, not part of the score
Other published measures, this home against the national average
MeasureThis homeNational average
Restrictive practicesResidents who were restrained or restricted at least once. Lower is better.30%Worse than average20.7%
Nine or more medicinesResidents prescribed nine or more medicines at once. Lower is better.22%Better than average35.6%

Value for money

10% of the score

8 out of 100

Weighs the other four parts against the home's typical room deposit, so a strong home at a modest price scores higher. See room prices.

Source: Australian Government Star Ratings data, February 2026. National averages are across homes with published data.

Government Star Rating

Published by the Australian Government. We print it exactly as published, separately from the CareRank rating, so you can check one against the other.
Overall3 of 5
Residents' experience
3 of 5
Compliance
5 of 5
Staffing
2 of 5
Quality measures
3 of 5

Source: Australian Government Star Ratings for residential aged care, February 2026.

Room prices

Each room can be paid for as a lump-sum refundable deposit (RAD), as a daily payment (DAP), or a mix of the two. These are accommodation prices only: care fees are extra. RAD vs DAP, explained
Room pricefrom $533,924 deposit or $120 a day
Room prices at The Heights Donvale
RoomDeposit (RAD)or a day (DAP)
Classic RoomSingle room + ensuite$533,924$120
Superior RoomSingle room + ensuite$630,960$142
Aged Living SuiteSingle room + ensuite$728,041$164
Aged Living ApartmentSingle room + ensuite$1,014,433$228

Source: Accommodation prices published on My Aged Care.

Regulator's record

No sanctions or notices of non-compliance are recorded for this home in the government's latest Star Ratings data (February 2026).

Source: Aged Care Quality and Safety Commission decisions, as recorded in the Star Ratings data (February 2026). The Commission publishes its full reports at agedcarequality.gov.au.

Location

39-41 Mitcham Road, Donvale VIC 3111
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This home Nearest homes

Suburb
Donvale VIC 3111
Provider
TLC Melbourne Pty Ltd
Sector
For-profit
Places
94 approved places

Homes nearby, on the same label.

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All homes in Donvale

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    Residents' experience
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    Compliance & safety
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    Staffing
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  • Donvale Gardens

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    Ranks above 62%

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    Compliance & safety
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    Staffing
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  • Calvary Millward

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    Not yet rated

    Residents' experience
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    Compliance & safety
    No data
    Staffing
    No data
    Quality measures
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    10
    Govt Star RatingNot published
    Room pricefrom $582,442 deposit

  • CCSSCI - On Luck Chinese Nursing Home

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    Ranks above 46%

    Residents' experience
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    Compliance & safety
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