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CareRank

Havilah on Palmerston

25 Palmerston Street, Maryborough VIC 3465 · Havilah Hostel Inc · Not-for-profit · 59 places

Significant Concerns: the regulator has an active sanction on this home, so it can't rank higher while the sanction is in force.

CareRankRatings period
Feb 2026

Havilah on Palmerston

Maryborough VIC · Not-for-profit · 59 places

1
Significant Concerns

Held at this tier by an active sanction, whatever its other results.

2
What makes up the scoreScoreWeight
Residents' experience
9730%
Compliance & safety
1525%
Staffing
3820%
Quality measures
7315%
Value for money
1110%
3Government Star Rating
Australian Government, as published2 of 5
4
Room pricefrom $388,280 deposit or $87 a day
5

Active sanction. The aged care regulator has imposed a sanction on this home. It can't rank above Significant Concerns while the sanction is in force.

Sources: Australian Government Star Ratings, My Aged Care, Aged Care Quality and Safety Commission.

Every figure

Everything behind the label

Six sheets, printed the same way for every home. Each one names where its figures come from.

The verdict

The regulator has an active sanction on this home. While it's in force, the home can't rank above Significant Concerns, whatever its other results.

Source: CareRank's calculation from Australian Government data, February 2026. How the score works

The working

Five parts, each scored out of 100 and weighted. 5 of 5 have published data for this home. Here's what feeds each one. In the measure bars, the filled bar is this home and the upright tick is the national average.

Residents' experience

30% of the score

97 out of 100
Residents' survey, this home against the national average
MeasureThis homeNational average
Residents' surveyAnswers of "always" or "most of the time" in the government's survey of residents. Higher is better.97%Better than average89.2%

Compliance & safety

25% of the score

15 out of 100

Starts from the government's compliance rating (2 of 5 stars), less points for any sanction or notice of non-compliance. See the regulator's record.

Staffing

20% of the score

38 out of 100

Built from the government's staffing rating (3 of 5 stars) and registered nurse time.

Registered nurse time, this home against the national average
MeasureThis homeNational average
Registered nurse timeMinutes of care from a registered nurse, per resident per day. Higher is better.37 minWorse than average51.4 min

Quality measures

15% of the score

73 out of 100

Built from four clinical measures in the government's Star Ratings data. Each is scored against the full range of homes, from best to worst, rather than against the average, so a home can score fairly well here while some of its measures are worse than average.

Clinical quality measures, this home against the national average
MeasureThis homeNational average
FallsResidents who had one or more falls. Lower is better.39%Worse than average31.3%
Major injury from a fallResidents seriously hurt in a fall. Lower is better.0%Better than average1.6%
Pressure injuriesResidents with a pressure injury (a bed sore). Lower is better.1%Worse than average0.6%
Unplanned weight lossResidents who lost a lot of weight without meaning to. Lower is better.18%Worse than average6.9%
Also published, not part of the score
Other published measures, this home against the national average
MeasureThis homeNational average
Restrictive practicesResidents who were restrained or restricted at least once. Lower is better.0%Better than average20.7%
Nine or more medicinesResidents prescribed nine or more medicines at once. Lower is better.32%Better than average35.6%

Value for money

10% of the score

11 out of 100

Weighs the other four parts against the home's typical room deposit, so a strong home at a modest price scores higher. See room prices.

Source: Australian Government Star Ratings data, February 2026. National averages are across homes with published data.

Government Star Rating

Published by the Australian Government. We print it exactly as published, separately from the CareRank rating, so you can check one against the other.
Overall2 of 5
Residents' experience
4 of 5
Compliance
2 of 5
Staffing
3 of 5
Quality measures
3 of 5

Source: Australian Government Star Ratings for residential aged care, February 2026.

Room prices

Each room can be paid for as a lump-sum refundable deposit (RAD), as a daily payment (DAP), or a mix of the two. These are accommodation prices only: care fees are extra. RAD vs DAP, explained
Room pricefrom $388,280 deposit or $87 a day
Room prices at Havilah on Palmerston
RoomDeposit (RAD)or a day (DAP)
Terrace Deluxe Couples SuiteShared room + shared bathroom$388,280$87
Raglan Deluxe Couples SuiteShared room + shared bathroom$388,280$87
Terrace Deluxe SuiteSingle room + ensuite$504,768$113
Raglan Deluxe SuiteSingle room + ensuite$504,768$113

Source: Accommodation prices published on My Aged Care.

Regulator's record

The Aged Care Quality and Safety Commission has recorded this decision about this home.

Active sanction. The aged care regulator has imposed a sanction on this home. It can't rank above Significant Concerns while the sanction is in force.

Regulator decisions about Havilah on Palmerston
AppliedDecisionStatus
3 Oct 2025Acceptance of an enforceable undertakingSanctionIn force

Source: Aged Care Quality and Safety Commission decisions, as recorded in the Star Ratings data (February 2026). The Commission publishes its full reports at agedcarequality.gov.au.

Location

25 Palmerston Street, Maryborough VIC 3465
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This home Nearest homes

Suburb
Maryborough VIC 3465
Provider
Havilah Hostel Inc
Sector
Not-for-profit
Places
59 approved places

Homes nearby, on the same label.

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    Compliance & safety
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    Staffing
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  • Havilah Hostel

    Maryborough VIC · 1.1 km

    Significant Concerns

    Held here by an active sanction

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    Compliance & safety
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    Staffing
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    Quality measures
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    Value for money
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    Govt Star Rating
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    Active sanction. The regulator has imposed a sanction.

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    Compliance & safety
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    Compliance & safety
    No data
    Staffing
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    Quality measures
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    Value for money
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    Govt Star RatingNot published
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